Legal Information

Floor Squares Residential Modular Carpet Tiles – Legal Information

1. Agreement to Terms of Use 

These Terms and Conditions of Use (the "Terms of Use") apply to the Floor Squares Website located at www.floorsquares.com.au (the "Website") and all associated Websites linked to the Website. 

BY USING THIS WEBSITE, YOU AGREE TO THESE TERMS OF USE; IF YOU DO NOT AGREE, THEN FLOOR SQUARES ASKS YOU DO NOT USE THE WEBSITE. 

2. Content

All text, graphics, user interfaces, visual interfaces, photographs, trademarks, logos, sounds, music, artwork and computer code (collectively known as "Content"), including but not limited to the design, structure, selection, coordination, expression, 'look and feel' and arrangement of such Content, contained on the Website is owned, controlled or licensed by or to Floor Squares, and is protected by copyright, patent and trademark laws, and various other intellectual property rights and unfair competition laws. 

Floor Squares does not, nor does any other party who provides Content to this Website make any warranty as to the accuracy, completeness or currency of the Content. As a user of this Website, you are required to make your own enquiries before entering into any transaction on the basis of or in reliance upon the Content. To the extent permitted by law, Floor Squares and its employees, officers, agents and contractors exclude all liability for any loss or damage (including without limitation, indirect, special or consequential loss or damage) arising from the use of, or reliance upon the Content whether or not this is caused by a negligent act or omission. 

Except as expressly provided in these Terms of Use, no part of the Website and no Content may be copied, reproduced, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted or distributed in any way (including 'mirroring') to any other computer, server, Website or other medium for publication or distribution or for any commercial enterprise, without Floor Squares express prior written consent. 

Floor Squares and each party providing Content to the Website are limited in its liability to the extent permitted by law, to the resupply of the Content. Floor Squares does not accept responsibility for any liability in respect of access to other content through the use of this Website. 

3. Your Use of the Website

While utilising our Website, you may not use any automatic device, program, algorithm or methodology, or any similar or equivalent manual process to access, acquire, copy or monitor any portion of the Website or any Content, or in any way reproduce or circumvent the navigational structure or presentation of the Website or any Content, to obtain or attempt to obtain any materials, documents or information through any means not purposely made available through the Website. Floor Squares reserves its right to bar individuals thought to be conducting such activity. 

You may not attempt to gain unauthorised access to any portion or feature of the Website, or any other systems or networks connected to the Website or to any Floor Squares server, or to any other services offered on or through the Website by hacking or any other illegitimate means. 

You may not scan or test the vulnerability of the Website or any network connected to the Website, nor breach the security or authentication measures on the Website or any network connected to the Website. 

You may not trace or seek to trace any information of any user or customer of Floor Squares, including any Floor Squares account not owned by you to its source. You may not exploit the Website or any service or information made available or offered by or through the Website in any way where the purpose is to reveal any information, including but not limited to personal identification or information, as provided for by the Website. 

You agree that you will not take any action that imposes an unreasonably large burden on the infrastructure of the Website or Floor Squares’ systems or networks, or any systems or networks connected to the Website or to Floor Squares. 

You agree not to use any device, software or routine to interfere or attempt to interfere with the proper working of the Website or any transaction being conducted on the Website, or with any other person's use of the Website. 

You may not forge headers or otherwise manipulate identifiers in order to disguise the origin of any message or transmittal you send to Floor Squares on or through the Website or any service offered on or through the Website. You may not pretend that you are or that you represent, someone else, or impersonate any other individual or entity. 

You may not use the Website or any Content for any purpose that is unlawful or prohibited by these Terms of Use, or to solicit the performance of any illegal activity or other activity which infringes the rights of Floor Squares or others. 

4. Purchases; Other Terms and Conditions

Additional terms and conditions may apply to the purchase of goods or services and to specific portions or features of the Website, including contests, promotions or other similar features, all of which terms are made a part of these Terms of Use by this paragraph. 

You agree to abide by such other terms and conditions, including (where applicable) representing that you are of sufficient legal age to use or participate in such service or feature. If there is a conflict between these Terms of Use and the terms posted for or applicable to a specific portion of the Website or for any service offered on or through the Website, the latter terms shall have authority with respect to your use of that portion of the Website or the specific service. 

5. Confidentiality

Floor Squares does not guarantee that your use of this Website will be confidential. Floor Squares is not responsible for any harm that you or any person may suffer as a result of a breach of confidentiality in respect of your use of this Website. 

Use of personal information has been documented within Floor Squares’ Privacy Policy, which can be accessed through the Website main page. 

6. Privacy

Floor Squares is committed to adopting the highest standards to safeguard out customers’ personal information. Please refer to our Privacy Policy which sets out how and why we collect, use and disclose your personal information.

7. Links to other Websites and to the Floor Squares Website 

This Website may contain links to other independent third-party Websites ("Linked Websites"). These Linked Websites are provided solely as a convenience to our visitors. Such Linked Websites are not under Floor Squares’ control, and Floor Squares is not responsible for and does not endorse the content of such Linked Websites, including any information or materials contained on such Linked Websites. You will need to make your own independent judgment regarding your interaction with these Linked Websites. 

8. Security

Floor Squares shall take all reasonable steps to ensure the security of your personal information. Please refer to our Privacy Policy for further information on how Floor Squares has endeavoured to ensure the security of Personal Information. 

Floor Squares notes further that some components of the Website require an account and password. You are responsible for maintaining the confidentiality of your password and account information and are fully responsible for all conduct carried out under this password and account. 

Floor Squares is not liable for any loss of confidentiality or for any damages arising from your failure to comply with security measures. Floor Squares requests that you promptly report to it any unauthorised use of the password. 

9. Disclaimers

FLOOR SQUARES MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS WEBSITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS WEBSITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS WEBSITE IS AT YOUR OWN RISK. 

TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, FLOOR SQUARES DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, FLOOR SQUARES DOES NOT WARRANT THAT ITS WEBSITE, ITS SERVERS, OR EMAIL SENT FROM FLOOR SQUARES ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. FLOOR SQUARES WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS WEBSITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES. 

YOU ASSUME TOTAL RESPONSIBILITY FOR YOUR USE OF THE WEBSITE AND ANY LINKED WEBSITES. YOUR SOLE REMEDY AGAINST FLOOR SQUARES FOR DISSATISFACTION WITH THE WEBSITE OR ANY CONTENT IS TO STOP USING THE WEBSITE OR ANY SUCH CONTENT. THIS LIMITATION OF RELIEF IS A PART OF THE BARGAIN BETWEEN THE PARTIES.

Floor Squares reserves the right to do the following, at any time, without notice: 

1. Modify, suspend or terminate operation of or access to the Website, or any portion of the Website, for any reason;

2. Modify or change the Website, or any portion of the Website, including prices, and any applicable policies or terms; and

3. To interrupt the operation of the Website, or any portion of the Website, as necessary to perform routine or non-routine maintenance, error correction, or other changes. 

10. Indemnity

You must indemnify and hold harmless Floor Squares or its employee's contractors and agents and keep them indemnified against all loss, actions, proceedings, costs, expenses (including legal fees), claims and damages arising from: 

a) any breach by you of these Terms; or

b) reliance by you on any information obtained through the Floor Squares Website. 

11. Applicable Law

The Website (excluding any linked third party Websites) is controlled by Floor Squares. By accessing this Website, you accept that any disputes about this Website or the Content are to be determined by the Courts having jurisdiction in Western Australia (“WA”) and South Australia (“SA”) in accordance with the laws in force in WA & SA (subject to the application of any principal of conflict of laws inconsistent with this requirement). 

Although this Website can be accessed throughout Australia and overseas, Floor Squares does not represent that the content of this Website complies with the laws (including the intellectual property laws) of countries outside Australia. If you access this Website from outside Australia, you do this on your own responsibility and are responsible for ensuring compliance with all laws in the place where you are located. 

Privacy Policy

Floor Squares understands that you care how your personal information is used and shared. Whilst we appreciate you trust we will do so carefully and sensibly, Floor Squares is also obliged to comply with the requirements of the Federal Government's National Privacy Policy, in accordance with the Privacy Act 1988 ("the Act"). 

This document comprises our Privacy Policy. 

This Privacy Policy incorporates information on how Floor Squares collects, uses, discloses and keeps secure your personal information. 

1. Collection of Personal Information

1.1 The information collected by Floor Squares from you assists us in personalising and improving the shopping experience for our customers. Such information is utilised primarily to ensure supply of goods to you the customer. Such information includes:

1.1.1 Name and address for delivery purposes;

1.1.2 Day phone number;

1.1.3 Email address;

1.1.4 Product preferences;

1.1.5 Information regarding promotions and other service of Floor Squares;

1.1.6 Information pertaining to membership or other components.

1.2 Information regarding your use of the Floor Squares website may also be obtained through the use of 'cookies'.

1.3 Floor Squares will not collect sensitive information without your consent, unless it is necessary for such information to be collected for an activity or function, and will not collect any such information in a secret or dishonest way. 

2. Use of Personal Information

2.1 The primary use of personal information is for the purposes listed under the heading, Collection of Personal Information, above. However, we will use and disclose your personal information for the approved purposes and in a variety of ways associated with the approved purposes, including the following:

2.1.1 To assist in the development of information technology, systems maintenance and development;

2.1.2 To assist in the development of information technology requirements, systems maintenance and developmental issues;

2.1.3 To analyse information for product development, marketing and research purposes and to improve and extend our range of services;

2.1.4 To investigate and resolve complaints concerning the provision of services by us or others associated to us;

2.1.5 Marketing directly to you in accordance with the National Privacy Principals;

2.1.6 Disclosure of your personal information to any other organisation or person involved in carrying out any necessary function or activity on our behalf, including complaints handling and fraud prevention, whether within Australia or overseas;

2.1.7 Disclosure of your personal information in a manner authorised or required by law;

2.1.8 For any unrelated secondary purpose to which you consent;

2.1.9 For compliance with any legislative and regulatory provisions

2.2 Moreover, we shall not utilise personal information without taking reasonable steps to ensure that the information is accurate, complete and up to date. 

3. Disclosure of Personal Information

3.1 Floor Squares may use and disclose your personal information for approved purposes and in a variety of ways associated with approved purposes. This includes the following:

3.1.1 Floor Squares may disclose personal information to related or unrelated third parties if consent has been obtained from you.

3.1.2 Floor Squares may disclose personal information between related body corporate. In circumstances where information is disclosed to related body corporate's, they are bound by the original primary purpose for which the information was collected.

3.1.3 Floor Squares may disclose personal information to unrelated third parties to enable outsourcing of functions for purposes including, but not limited to billing, customer relations management and order fulfilment. This will be done when such disclosure is within your reasonable expectations.

3.1.4 Floor Squares will take reasonable steps to ensure that its contracts with third parties include requirements for third parties to comply with the Use and Disclosure requirements of the Privacy Act, and in accordance with the Floor Squares Privacy Policy.

3.1.5 Floor Squares may disclose personal information to law enforcement agencies, government agencies, Courts or external advisors where permitted or required by law.

3.1.6 Floor Squares may disclose personal information to avoid an imminent threat to a person's life or to public safety.

3.1.7 If disclosure is not for a primary purpose, then it is for a related secondary purpose. If disclosure has not been obtained, then Floor Squares will not disclose your personal information, unless for the reasons documented at 3.1.1 to 3.1.6 above.

3.1.8 Floor Squares does not generally sell or share its customer lists on a commercial basis with third parties, but in the event that we did, it would be done only if the appropriate consent of the individuals have been obtained. In this circumstance, Floor Squares will take steps to ensure that the use of its customer list by the third party does not exceed the scope of the content. 

4. Security and Quality of your Personal Information

4.1 Floor Squares will take reasonable steps to ensure that any of your personal information that is collected, stored, used or disclosed by us is accurate, complete and up-to-date. To do so, Floor Squares shall do the following:

4.1.1 Floor Squares will review its collection and storage practices on a regular and ongoing basis to determine how improvements to accuracy can be achieved.

4.1.2 Floor Squares requires its employees and contractors to perform their duties in a manner that is congruent with our legal responsibilities in relation to privacy.

4.1.3 Floor Squares will take all reasonable steps to ensure that all paper and electronic records that contain personal information will be stored in a facility that will not allow unauthorised access.

4.1.4 Floor Squares will review its information security practices on a regular and ongoing basis to determine how improvements to security can be achieved. 

5. Access of Personal Information

5.1 Floor Squares shall take reasonable steps to limit access to personal information by doing the following:

5.1.1 Floor Squares will allow access to personal information records by the relevant individual, should such requested access be in accordance with the Privacy Act.

5.1.2 Floor Squares will correct its personal information at the request of the individual concerned as soon as practicable, and in accordance with the Privacy Act. Should an individual wish to correct their personal information, they should contact Floor Squares directly.

5.1.3 Floor Squares may charge a fee for process of an access request if such a request is complex or resource intensive. 

6. Cookies and other technologies

6.1 As is standard practice on many corporate websites, Floor Squares utilises cookies and other technologies to assist us in determining what components of our website are most popular, and to ensure that our online advertising is bringing customers to our products and services. Cookies may also be utilised to study traffic patterns and most importantly, to ensure that your experience in interacting with us is convenient.

6.2 Floor Squares advises that it does not typically utilise this information collected for any purpose beyond the scope of this Privacy Policy. 

7. Are Your Personal Account Details Safe When Being Transmitted?

7.1 Floor Squares endeavours to protect your personal information during its transmission. Customer account information provided through this site is held in a secure server environment behind Floor Squares firewalls.

7.2 All credit card details and personal information is transmitted using a 128 Bit Secure Server Software (SSL), the latest industry standard encryption, to protect the loss, misuse or alteration of your credit card information under our control. In the same way department stores use EFTPOS terminals to process credit card transactions, Floor Squares uses Ogone & CBA's secure payments system to process credit card payments via the EFTPOS system.

7.3 Floor Squares advises that all secure pages are clearly identified by the locked padlock and the domain name http://www.floorsquares.com.au 

8. Are Your Personal Account Details Stored Safely?

8.1 Floor Squares shall take reasonable steps to ensure the security of personal information held by it from such risks as loss or unauthorised access, destruction, use, modification or disclosure of data. Floor Squares only permits your details to be accessed by authorised personnel. 

9. Openness

9.1 Should you have an inquiry or complaint regarding privacy or our privacy policy, we request there be referred to our Customer Service representatives. Representatives can be contacted using the contact details noted on the site.

9.2 Floor Squares will have its Privacy Policy and Terms and Conditions prominently posted on its website. 

10. Amendments to this Privacy Policy

10.1 This Privacy Statement may change from time to time. These changes shall be highlighted in this area at the time of amendment.