Frequently asked questions (FAQ)

FAQ


FREQUENTLY ASKED QUESTIONS  

You’ve got questions? We’ve got answers. 

Below are some of your most frequently asked questions and our answers. If you don’t find what you are looking for below and need more assistance, please email us sales@floorsquares.com.au for more information. 


Q. What sizes do the carpet tiles and sample tiles come in? 

A. Floor Squares come in 60cm x 60cm (24” x 24”) tiles and Floor Squares samples come in 10cm x 10cm (4” x 4”) tiles. Floor Squares samples are cut from full-sized Floor Squares tiles therefore each sample represents the true colour and texture of each Floor Squares carpet square. For more information, please email us sales@floorsquares.com.au 

Q. What are the carpet tiles made of? 

A. P.E.T. with an attached cushion underlay, at no added cost.

                                                                             

Q. How many carpet tiles are there per square meters in each box? 

A. Posh have 7 tiles = 2.5 m2  in each box     

   Pop Culture & Tranquility Ranges have 10 tiles  = 3.6 m2  in each box


Q. Can I really lay these carpet tiles myself?


A. Yes! It is very straightforward - we have easy to follow instructions to show you how to install your own carpet tiles. It is very simple and easy, just follow the instructions on the 'How To Install Carpet Tiles' page. You will also have the satisfaction of 'doing-it-yourself'!


Q. Do I need an underlay with
 carpet tiles?

A. No. Floor Square  Carpet Tiles have a built in Soft Eco Fibre Cushion Underlayment providing comfort under foot. Therefore, no need for an underlay which in turns saves you money!
 
                                                                              

Q. Do I need a skirting board in the room I am laying the carpet tiles?

A. No. Floor Squares Carpet Tiles can be laid right up to the wall for a professional look. See the picture below to see how great it looks. 

                                                                              

Q. Do I need a trim in the doorway?

A. No. As the Floor Squares Carpet Tiles are shag they can be laid right up to the tile, therefore no doorway trim is required. See the picture below to see how it looks.
 
                                                                               

Q. Do I need a professional to install my Floor Squares tiles? 

A. No. As we said above we have easy to follow instructions to show you how to install your own carpet tiles. It is very simple and easy, just follow the instructions on the 'How to Install Carpet Tiles' page. You will also save money by 'doing-it-yourself'!

Q. Do you also sell products to help lay and take care of the carpet tiles? 

A. Yes, we sell a range of tools, spray adhesive and cleaning products - please look on our website for information.

                                                                               

Q. How do I pay? 

A. We accept payment by Master Card and Visa Card. All prices are shown in $ Australian dollars and include G.S.T. 

Q. What if I run out of carpet tiles and need to order more? 

A. Just place another order via our website. We recommend that you measure very carefully and add approximately 5% to your order to cover any cutting – ie doorways, around furniture etc. If you need to order additional carpet tiles we cannot guarantee that the colour will match exactly, as the colours differ slightly from batch to batch.

Q How do I know which colour on the website will be the colour that best suits my room?

A. Yes, it is hard to know or imagine a whole room carpeted by looking at a website photo. That's why we offer 2 free Floor Squares samples to each customer. They come in 10cm x 10cm (4" x 4") tiles. The Floor Squares samples are cut from full-sized Floor Squares tiles, therefore each sample represents the true colour and texture of each Floor Squares carpet square. We also suggest when you receive your samples, place them on the floor and look at the samples while standing up to really appreciate how it will look once laid on the floor. Please contact us for your free samples. They will be posted to you via Australia Post.

                                                                              


                                Floor Squares, Beautiful Floors Made Simple!